TRONEXLAVIA Returns Policy

At TRONEXLAVIA, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help with a simple and straightforward returns policy.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be initiated within 30 days of the purchase date.

Non-returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

Return Process

1. Contact our customer service team at [email protected] to initiate the return process.
2. Once your return is approved, you will receive an authorization number and further instructions.
3. Pack the item securely, including all accessories, and return it using the provided shipping instructions.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund via email. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

If you need to exchange an item for the same item, please contact our customer service team. Exchanges are subject to product availability.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Returns Policy, please contact us at [email protected] or call us at (555) 123-4567.